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#21 |
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I can only hope this isn't a huge ego high for VW and it makes them go the same way as Toyota. The Passat is a great car, not because VW makes more, but because they make less and actually pay attention to the details.
Their dealerships aren't the best, either. When I took my car in for an oil change, my car just sat there for 30 minutes while the bloke at the desk made personal calls, instead of finishing up the paperwork.
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2006 Volkswagen Passat 2.0T. Das Auto |
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#22 | |
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D:
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Quote:
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My car is dark grey not black! |
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#23 |
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wants a cracker
Joined: Dec 9th, 2006
Last Online: Yesterday
Location: Your Mom.
Posts: 2,346
Car: Yes. Because of Parkinsons.
Rep Power: 158
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Great. Now built that Roadster you've been teasing us for years.
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More is Better.
![]() We are here to get accidentally unearthed from a shallow grave by construction workers. |
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#24 | |
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BLT Master
Joined: Jun 3rd, 2008
Last Online: Yesterday
Location: München, Königreich Bayern
Posts: 3,017
Car: 965hp MVG-Baureihe A, 3218hp MVG-Baureihe C
Rep Power: 113
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I'm at least a year ahead of you!
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27% Die Linke? Enough is enough.
![]() We are not here to subsidize you lazy unemployed east Germans or follow your communist agenda. Build the wall back up NOW. |
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#25 |
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Ik ben niet alleen lekker met kaas!
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This
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#26 |
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I have a strong love/hate relationship with VW, too: I love their cars but I hate their dealers/garages.
I have been driving VW's and Audis for almost 20 years now and I could write a book about the troubles I had with VW dealers, their incompetence, arrogance and the ridiculous amounts of money they got from me. The problem is: You are only treated well there, if you are a good customer. Good customer means that you should have bought a new car there or at least make the impression that you might buy one in the future. If you are considered worthy of the effort, you are being treated like a king but if you come there with an older car that hasn't been bought there, you are 2nd class. That's why I usually avoid going there, when I have repairs. For example a simple change of tires costs about twice as much, as in an independent but nevertheless equally competent garage like A.T.U. I only go to VW, if there is an emergency and I have to use my credit card. Funny thing is: Ever since I paid a repair bill with my Amex Gold Card there, I received advertising letters from that garage in the mail. I didn't get that, when I "only" paid cash. Also suddenly I was called on the phone by some nice lady from a customer survey, who asked me questions about the service quality. I have been honest with her and suddenly I don't get any letters in the mail anymore Coincidence?Also I didn't get the test drive in the Golf GTI, for which I showed interest in Spring of this year. Some bloke from the dealer called me in May and said that currently there were no GTI's for test drives available and if they could call me again later -- now it's November and nobody ever called again. If they ever do, I intend to tell them that I already bought a Ford Focus RS
Last edited by MacGuffin; November 6th, 2009 at 6:17 PM. |
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#27 |
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That's a bold claim.
![]() At least the ATU in my vicinity has shown enough incompetence and/or rip-off tactics that I wouldn't entrust them even with a bobby car. |
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#28 |
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The A.T.U. here is extremely considerate, competent and service-oriented. But I guess there are black sheep everywhere.
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#29 |
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Joined: Mar 21st, 2006
Last Online: 3:20 AM
Location: Southampton
Posts: 8,597
Car: Vauxhall Zafira 1.9 TDI Slush box.
Rep Power: 126
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Customer Service can be down to one individual in an organisation who is "bloody minded" or "goes out of his way to assist" ones view can forever be coloured by this act.
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Lotus 7 Registration Mark = KAR120C : Engine Number = 461034 TZ Ross Brawn genius or what? |
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#30 | |
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Quote:
And of course as it is in many cases, one mistake attracts the next one almost inevitably. Last edited by MacGuffin; November 6th, 2009 at 8:36 PM. |
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#31 | |
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Joined: May 9th, 2009
Last Online: 3:04 AM
Location: Melbourne, Australia
Posts: 2,352
Car: 03 Toyota Echo 3DR
Rep Power: 39
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The problem here in Aus is most european cars are often driven by cocks, so the dealerships act like cocks and expect everyone to just pay full price on a car.
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"If one does not fail at times, then one has not challenged himself." -Ferdinand Porsche "If it can't be fixed with a hammer, then its an electrical problem" - FSAE Forums "Be quick, be quiet, and be on time." - Clarence "Kelly" Johnson 03 Toyota Echo (Yaris) 3dr hatch - 5-speed and 1.3L of fury!!!
Last edited by nsx_23; November 6th, 2009 at 10:56 PM. |
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#32 | |
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Joined: Dec 19th, 2005
Last Online: November 20th, 2009
Location: La Suède
Posts: 2,233
Car: 2007 Astra Diesel
Rep Power: 79
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This is AutoIndex, a Scandinavian survey, the graph is for customer relations only. Notice the bottom triplets. And Skodas position. In my town at least, Skoda is separate from the VW-Audi place. The VW people need to be sent on a Czech charm course.
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Yaaaaaay! It's the man from 1985!
![]() Everyone grab him! He's adorable! Aaaaaah oh my goood! Last edited by AiR; November 7th, 2009 at 12:40 AM. |
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#33 | |
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Joined: Dec 19th, 2007
Last Online: 2:00 AM
Location: A small island off the coast of New Zealand
Age: 17
Posts: 834
Car: 1988 Ford Laser Ghia
Rep Power: 19
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Quote:
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#34 |
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Joined: May 9th, 2009
Last Online: 3:04 AM
Location: Melbourne, Australia
Posts: 2,352
Car: 03 Toyota Echo 3DR
Rep Power: 39
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We only went to barloworld because they were close by. My sister and her fiance get a big discount on all VWs thanks to her medical association thingy, so yeah. I think they got almost 10K off the price of their new R36 wagon, but this time they went to a much nicer VW dealer. Got to test drive some other cars as well whilst we were there. Very friendly staff.
Dealerships are very much on and off. Holden has some the cockiest salespeople from my experience.
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"If one does not fail at times, then one has not challenged himself." -Ferdinand Porsche "If it can't be fixed with a hammer, then its an electrical problem" - FSAE Forums "Be quick, be quiet, and be on time." - Clarence "Kelly" Johnson 03 Toyota Echo (Yaris) 3dr hatch - 5-speed and 1.3L of fury!!!
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#35 |
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Joined: Jul 8th, 2008
Last Online: Yesterday
Location: Germany
Posts: 1,462
Car: 1979 Opel Kadett (Oliver's Son)
Rep Power: 70
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"Czech charm course" sounds like some cold war code word for Bond-villain style torture/slow, painful death.
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I got a Rolls-Royce 'Cause it's good for my voice (Mark Bolan/T-Rex) |
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#36 |
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Joined: Dec 19th, 2005
Last Online: November 20th, 2009
Location: La Suède
Posts: 2,233
Car: 2007 Astra Diesel
Rep Power: 79
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Why yes and then they could repopulate the dealerships with new and serviceminded people!
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Yaaaaaay! It's the man from 1985!
![]() Everyone grab him! He's adorable! Aaaaaah oh my goood! |
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#37 |
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Experienced Crash Test Dummy
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Didn't read the article, but is this just VW or the entire VAG concern?
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#38 |
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Joined: Mar 21st, 2006
Last Online: 3:20 AM
Location: Southampton
Posts: 8,597
Car: Vauxhall Zafira 1.9 TDI Slush box.
Rep Power: 126
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Be all of VAG I suspect. Toyota plus Lexus and GM all constituent brands etc.
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Lotus 7 Registration Mark = KAR120C : Engine Number = 461034 TZ Ross Brawn genius or what? |
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#39 |
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Not A Dude
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oddy enough my car works rather well and my nearby dealers keep giving me discounts on it when it does break
![]() One actually said "Oh your warranty is up, that is ok , we will extend it for you!"
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