360 having trouble with discs

Prost264 · July 12th, 2008, 10:47 PM

My 360 has started making a sound like the disc is being spun around but that its still resting on the tray.

It happens when I first turn on the 360 with all discs, but it is worst with GTA IV. With other discs the sound will go away and seem normal, but with GTA the noise will persist and cause the game to not load or freeze in the middle of playing.

The 360 has not been moved at all since April.

It doesn't appear to be doing any damage to the discs, but this ain't good.

matt2000 · July 12th, 2008, 10:49 PM

Do you have it horizontal or vertical?

Prost264 · July 12th, 2008, 11:01 PM

horizontal

matt2000 · July 12th, 2008, 11:06 PM

Hmm. I was going to suggest that it might be wear on the inside of the discs (the bit that makes contact with the spindle). But maybe not.

Prost264 · July 12th, 2008, 11:51 PM

Could this be reason enough to use my 2 year replacement plan at Best Buy?

Prost264 · July 13th, 2008, 3:15 AM

Ugh.. its now happening with any disc. This thing is just about unusable.

New question: If I go to get a replacement do I have to give back the hard drive as well?

jeffy777 · July 13th, 2008, 3:37 AM

No, you should be able to keep the hard drive. I would get it replaced ASAP.

Prost264 · July 13th, 2008, 3:46 AM

Yeah I'll be going as soon as I can.

Anyone deal with Best Buy with something like this before? I've never had to actually use any of my replacement plans.

Do I just show up with the console and receipt, or do I need to pack it back up in the box with all the crap that came with it?

jeffy777 · July 13th, 2008, 4:07 AM

No, I haven't, but I know when MS replaces them, they let you keep your hard drive.

EDIT: sounds like Best Buy won't let you keep the hard drive:
http://answers.yahoo.com/question/in...9082517AAs2c5a

Prost264 · July 13th, 2008, 4:17 AM

Based on all the answers given there, they will let me keep it.

jeffy777 · July 13th, 2008, 4:30 AM

Ok, cool. I just saw the first post, but didn't read the rest of it images/smilies/smile.gif

JohnnyRacer · July 13th, 2008, 5:15 AM

I had the same issue with mine a couple of months back. It got progresivly worse as time went on. After doing so research, I found I had Toshiba drive. This drive is the crap drive. Microsost went to a much better drive made by Samsung. You probably have the Toshiba drive. So, yes, get it replaced with a new one if you can.

Prost264 · July 17th, 2008, 1:26 AM

I went to Best Buy today.

I got the 360 replaced with a brand new unit with no problems. I brought in just the 360 itself, if I would have brought everything and packed it in the box it would have been a simple exchange of everything, including the TWO FREE GAMES THE ELITE NOW COMES WITH images/smilies/dry.gif

Its ok I have Forza already and the other game I wasn't interested in, I just wanted a 360 that works.

It was manufactured on 4-22-2008 and it is unbelievably more quiet than my old model. Even the DVD drive is quieter when opening or closing the tray.

To top it all off, since the price of the 360 has come down in the year since I bought it, they gave me the difference on a Best Buy gift card. images/smilies/smile.gif

Hooray for good customer service and a console that works images/smilies/cheers.gif

jeffy777 · July 17th, 2008, 2:13 AM

Good to hear images/smilies/smile.gif

July 12th, 2008, 10:47 PM	#1
Prost264 Joined: Jun 30th, 2006 Last Online: 3:11 AM Location: Its Always Sunny in Philadelphia Age: 21 Posts: 2,603 Car: Mach 5 Rep Power: 42	360 having trouble with discs My 360 has started making a sound like the disc is being spun around but that its still resting on the tray. It happens when I first turn on the 360 with all discs, but it is worst with GTA IV. With other discs the sound will go away and seem normal, but with GTA the noise will persist and cause the game to not load or freeze in the middle of playing. The 360 has not been moved at all since April. It doesn't appear to be doing any damage to the discs, but this ain't good.

July 12th, 2008, 10:49 PM	#2
matt2000 Hedgehog Sandwich Joined: Feb 17th, 2006 Last Online: 2:31 AM Location: Meerkat Harborough, UK Age: 19 Posts: 5,491 Car: 1977 lol sprung Land Rover shed LFS Status: Rep Power: 98	Do you have it horizontal or vertical? __________________ Forza 3 Owners Club

July 12th, 2008, 11:06 PM	#4
matt2000 Hedgehog Sandwich Joined: Feb 17th, 2006 Last Online: 2:31 AM Location: Meerkat Harborough, UK Age: 19 Posts: 5,491 Car: 1977 lol sprung Land Rover shed LFS Status: Rep Power: 98	Hmm. I was going to suggest that it might be wear on the inside of the discs (the bit that makes contact with the spindle). But maybe not. __________________ Forza 3 Owners Club

July 13th, 2008, 3:37 AM	#7
jeffy777 Joined: Feb 8th, 2005 Last Online: 2:55 AM Location: US Age: 28 Posts: 6,263 Car: '04 Toyota Sienna, crippled people like vans.... Rep Power: 86	No, you should be able to keep the hard drive. I would get it replaced ASAP. __________________ A man named Jeffy once said, "If laziness is craziness, then I've lost my marbles...and I don't feel like trying to find them."

July 13th, 2008, 4:07 AM	#9
jeffy777 Joined: Feb 8th, 2005 Last Online: 2:55 AM Location: US Age: 28 Posts: 6,263 Car: '04 Toyota Sienna, crippled people like vans.... Rep Power: 86	No, I haven't, but I know when MS replaces them, they let you keep your hard drive. EDIT: sounds like Best Buy won't let you keep the hard drive: http://answers.yahoo.com/question/in...9082517AAs2c5a __________________ A man named Jeffy once said, "If laziness is craziness, then I've lost my marbles...and I don't feel like trying to find them."

July 12th, 2008, 11:01 PM	#3
Prost264 Joined: Jun 30th, 2006 Last Online: 3:11 AM Location: Its Always Sunny in Philadelphia Age: 21 Posts: 2,603 Car: Mach 5 Rep Power: 42	horizontal

July 12th, 2008, 11:51 PM	#5
Prost264 Joined: Jun 30th, 2006 Last Online: 3:11 AM Location: Its Always Sunny in Philadelphia Age: 21 Posts: 2,603 Car: Mach 5 Rep Power: 42	Could this be reason enough to use my 2 year replacement plan at Best Buy?

July 13th, 2008, 3:15 AM	#6
Prost264 Joined: Jun 30th, 2006 Last Online: 3:11 AM Location: Its Always Sunny in Philadelphia Age: 21 Posts: 2,603 Car: Mach 5 Rep Power: 42	Ugh.. its now happening with any disc. This thing is just about unusable. New question: If I go to get a replacement do I have to give back the hard drive as well?

July 13th, 2008, 3:46 AM	#8
Prost264 Joined: Jun 30th, 2006 Last Online: 3:11 AM Location: Its Always Sunny in Philadelphia Age: 21 Posts: 2,603 Car: Mach 5 Rep Power: 42	Yeah I'll be going as soon as I can. Anyone deal with Best Buy with something like this before? I've never had to actually use any of my replacement plans. Do I just show up with the console and receipt, or do I need to pack it back up in the box with all the crap that came with it?

July 13th, 2008, 4:17 AM	#10
Prost264 Joined: Jun 30th, 2006 Last Online: 3:11 AM Location: Its Always Sunny in Philadelphia Age: 21 Posts: 2,603 Car: Mach 5 Rep Power: 42	Based on all the answers given there, they will let me keep it.

July 13th, 2008, 4:30 AM	#11
jeffy777 Joined: Feb 8th, 2005 Last Online: 2:55 AM Location: US Age: 28 Posts: 6,263 Car: '04 Toyota Sienna, crippled people like vans.... Rep Power: 86	Ok, cool. I just saw the first post, but didn't read the rest of it __________________ A man named Jeffy once said, "If laziness is craziness, then I've lost my marbles...and I don't feel like trying to find them."

July 13th, 2008, 5:15 AM	#12
JohnnyRacer Joined: Jul 23rd, 2006 Last Online: Yesterday Location: 37.19/-93.28 Age: 30 Posts: 1,058 LFS Status: Rep Power: 90	I had the same issue with mine a couple of months back. It got progresivly worse as time went on. After doing so research, I found I had Toshiba drive. This drive is the crap drive. Microsost went to a much better drive made by Samsung. You probably have the Toshiba drive. So, yes, get it replaced with a new one if you can. __________________

July 17th, 2008, 1:26 AM	#13
Prost264 Joined: Jun 30th, 2006 Last Online: 3:11 AM Location: Its Always Sunny in Philadelphia Age: 21 Posts: 2,603 Car: Mach 5 Rep Power: 42	I went to Best Buy today. I got the 360 replaced with a brand new unit with no problems. I brought in just the 360 itself, if I would have brought everything and packed it in the box it would have been a simple exchange of everything, including the TWO FREE GAMES THE ELITE NOW COMES WITH Its ok I have Forza already and the other game I wasn't interested in, I just wanted a 360 that works. It was manufactured on 4-22-2008 and it is unbelievably more quiet than my old model. Even the DVD drive is quieter when opening or closing the tray. To top it all off, since the price of the 360 has come down in the year since I bought it, they gave me the difference on a Best Buy gift card. Hooray for good customer service and a console that works

July 17th, 2008, 2:13 AM	#14
jeffy777 Joined: Feb 8th, 2005 Last Online: 2:55 AM Location: US Age: 28 Posts: 6,263 Car: '04 Toyota Sienna, crippled people like vans.... Rep Power: 86	Good to hear __________________ A man named Jeffy once said, "If laziness is craziness, then I've lost my marbles...and I don't feel like trying to find them."

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