Laptop not recognising DVDs

LeMans GTR · October 6th, 2008, 08:55 AM

My computer refuses to recognize DVDs, it will however recognise CDs and VCDs, I've tried formatting but that only worked once and then it stopped working.

Please Help

Thanks in Advance

Update: I've been through device manager and it seems that I have 2 drives, one CD and one DVD/CD, but I only I have once disc drive so it might work if I uninstall the CD drive but I'm not sure.

There's also an error message for my APLZ2690 IDE Controller that says, but again I'm not sure if it's relevant.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

epp_b · October 6th, 2008, 06:19 PM

Have you set the DVD region?

Solberg · October 6th, 2008, 10:29 PM

Are you running Vista?

_HighVoltage_ · October 6th, 2008, 10:58 PM

Do you have Nero installed? It likes to mess with your drives from time to time.
My suggestion is to uninstall whatever DVD burning software you have on your computer and see what happens after that.

LeMans GTR · October 9th, 2008, 03:20 PM

I'm not running vista, I don't have any DVD burning software installed and it won't let me set the region even though I have two more changes left.

I also uninstalled the first CD-ROM drive and it did nothing, I might try uninstalling the second drive and seeing if windows autodetects the drivers.

Will report back.

matt2000 · October 9th, 2008, 04:57 PM

If you've reinstalled windows then I would say it' a hardware error.

Seasonone · October 9th, 2008, 09:05 PM

Delete both drives in device manager, get the latest driver for the drive

matt2000 · October 10th, 2008, 01:47 PM

Quote:

Originally Posted by LeMans GTR

There's also an error message for my APLZ2690 IDE Controller that says, but again I'm not sure if it's relevant.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Of course it's relevant if you have an IDE drive. If it's SATA then it's not.

LeMans GTR · October 15th, 2008, 04:39 AM

^ How do I tell?

Also I've tried uninstalling both DVD drives and it does autodetect the drive but after that the problem remains.

Also I tried to load defaults by going into BIOS but when I booted the computer the computer gibberish screen, it just skipped to the "windows is now loading" stage.

awdrifter · October 15th, 2008, 08:46 AM

Did you recently installed any games with SecuRom DRM? It tends to mess up DVD drives.

LeMans GTR · October 16th, 2008, 05:09 AM

^ Haven't installed any games whatsoever.

Oh and I can't update the drivers because they won't download.

matt2000 · October 16th, 2008, 02:19 PM

Quote:

Originally Posted by LeMans GTR

^ How do I tell?

Open it up and have a look. If it's IDE then it will have a big ribbon cable going to the motherboard and a 4 pin connector. If it's SATA, there will be a small cable going to the motherboard and a thin power connector with multiple 'pins'.

Drivers not downloading is wierd in itself.

Windows does also struggle sometimes without any burning software, get something free and see if that works. Is it a DVD burner or a ROM? You haven't told us that yet.

October 6th, 2008, 08:55 AM	#1
LeMans GTR Previously Known As CSL Joined: Dec 20th, 2006 Last Online: 07:12 AM Location: Australia Posts: 1,836 Car: Aston Martin DB9 (In GT4!) Rep Power: 17	Laptop not recognising DVDs My computer refuses to recognize DVDs, it will however recognise CDs and VCDs, I've tried formatting but that only worked once and then it stopped working. Please Help Thanks in Advance Update: I've been through device manager and it seems that I have 2 drives, one CD and one DVD/CD, but I only I have once disc drive so it might work if I uninstall the CD drive but I'm not sure. There's also an error message for my APLZ2690 IDE Controller that says, but again I'm not sure if it's relevant. "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" __________________ Last edited by LeMans GTR; October 6th, 2008 at 09:23 AM..

October 6th, 2008, 10:29 PM	#3
Solberg Joined: Apr 24th, 2008 Last Online: Yesterday Posts: 1,040 Rep Power: 22	Are you running Vista? __________________

October 9th, 2008, 03:20 PM	#5
LeMans GTR Previously Known As CSL Joined: Dec 20th, 2006 Last Online: 07:12 AM Location: Australia Posts: 1,836 Car: Aston Martin DB9 (In GT4!) Rep Power: 17	I'm not running vista, I don't have any DVD burning software installed and it won't let me set the region even though I have two more changes left. I also uninstalled the first CD-ROM drive and it did nothing, I might try uninstalling the second drive and seeing if windows autodetects the drivers. Will report back. __________________

October 9th, 2008, 04:57 PM	#6
matt2000 Squirrel Mincer Joined: Feb 17th, 2006 Last Online: 08:33 AM Location: Market Harborough, UK Age: 18 Posts: 3,479 Car: '77 Land Rover Series III LFS Status: Rep Power: 53	If you've reinstalled windows then I would say it' a hardware error. __________________ Signature last updated 27/11/08. Photos last updated 25/10/08.

October 15th, 2008, 04:39 AM	#9
LeMans GTR Previously Known As CSL Joined: Dec 20th, 2006 Last Online: 07:12 AM Location: Australia Posts: 1,836 Car: Aston Martin DB9 (In GT4!) Rep Power: 17	^ How do I tell? Also I've tried uninstalling both DVD drives and it does autodetect the drive but after that the problem remains. Also I tried to load defaults by going into BIOS but when I booted the computer the computer gibberish screen, it just skipped to the "windows is now loading" stage. __________________ Last edited by LeMans GTR; October 15th, 2008 at 04:43 AM..

October 6th, 2008, 06:19 PM	#2
epp_b n00b of the year Joined: Jun 23rd, 2006 Last Online: 06:31 AM Location: Canadaland :) Posts: 4,703 Car: 1995 Nissan 240SX Rep Power: 40	Have you set the DVD region?

October 6th, 2008, 10:58 PM	#4
_HighVoltage_ Joined: Aug 5th, 2006 Last Online: 05:33 AM Location: Bulgaria / Athens, WV Age: 21 Posts: 1,056 Car: 1998 VW Polo 1.0 Rep Power: 19	Do you have Nero installed? It likes to mess with your drives from time to time. My suggestion is to uninstall whatever DVD burning software you have on your computer and see what happens after that.

October 9th, 2008, 09:05 PM	#7
Seasonone Joined: Jun 30th, 2008 Last Online: 08:30 AM Location: Portland, Oregon USA Age: 24 Posts: 595 Car: RB25 "silvia" Rep Power: 16	Delete both drives in device manager, get the latest driver for the drive

October 15th, 2008, 08:46 AM	#10
awdrifter Joined: Aug 29th, 2004 Last Online: 01:58 AM Posts: 1,490 Rep Power: 25	Did you recently installed any games with SecuRom DRM? It tends to mess up DVD drives. __________________ TP

October 16th, 2008, 05:09 AM	#11
LeMans GTR Previously Known As CSL Joined: Dec 20th, 2006 Last Online: 07:12 AM Location: Australia Posts: 1,836 Car: Aston Martin DB9 (In GT4!) Rep Power: 17	^ Haven't installed any games whatsoever. Oh and I can't update the drivers because they won't download. __________________

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