Hbriz
Ballroom Blitz
Hbriz, I'd get back on the phone and try to work your way up the chain of command. Always remember when dealing with large organisations, particularly over the phone, never accept a "no" from someone who isn't in a position to give you a "yes".
Yeah, I may try again tomorrow, if I can be bothered. The price it would cost to replace is more than I would be saving on train tickets if I had the concession card, so I'm probably not going to bother with it for a while. I can get a new one next year. Pain in the arse, yes, but better than dealing with incompetence from state government departments.