villej
Well-Known Member
If you have seen the other thread that I have created recently you know that I am renting a car from Milano Linate airport in late May. I have already booked the car from Europcar, but recently I started to look consumer reviews about them, and now I'm honestly scared. There is alarming amount of people that are saying that Europcar is billing repair costs for the car from their credit card, even after it has been agreed that the car was returned in mint condition. And that it is almost impossible to be in any contact to Europcar, because their local customer service says that because the car is rented in another country they can't do anything. And even if you can contact them, they'll just say "case closed".
Here is an exaple of their feedback in Review Centre: http://www.reviewcentre.com/reviews76705.html. Almost no positive feedback at all.
Now, I know that in the internets you can find all kinds of feedback, and it is usually negative. But the amount of that negative feedback seems still alarming. And Europcar seems to get by far the worst ratings of all big rental companies.
Now I'm thinking about cancelling my reservation. Maybe I should book my rental through some broker that has got good reviews? That way I would at least be able to be in contact to the broker if the actual rental company tries to scam me, and they then hopefully would settle the case with rental company.
Any thoughts? What kind of experiences you have about renting car in Europe?
Here is an exaple of their feedback in Review Centre: http://www.reviewcentre.com/reviews76705.html. Almost no positive feedback at all.
Now, I know that in the internets you can find all kinds of feedback, and it is usually negative. But the amount of that negative feedback seems still alarming. And Europcar seems to get by far the worst ratings of all big rental companies.
Now I'm thinking about cancelling my reservation. Maybe I should book my rental through some broker that has got good reviews? That way I would at least be able to be in contact to the broker if the actual rental company tries to scam me, and they then hopefully would settle the case with rental company.
Any thoughts? What kind of experiences you have about renting car in Europe?