* Customer: "I need a new modem."
* Tech Support: "What's wrong with your current modem?"
* Customer: "The Internet light is not on."
* Tech Support: "Did you reset your modem recently?"
* Customer: "Yes I did, but what does it have to do with it?"
* Tech Support: "Well, resetting the modem wipes out your configuration profile, so we just need to reconfigure it."
* Customer: "Did you not hear me? The modem is broken, and I demand a replacement now!"
* Tech Support: "The modem is not broken. If you are willing to, we can configure it in about 2 minutes."
* Customer: "I want a new modem!"
* Tech Support: "We can't replace modems over a simple reconfiguration issue. All we have to do--"
CRASH.
* Customer: "Now it's broke! Replace the thing already!"
* Tech Support: "Ok sir, we cannot replace a modem that you destroyed, and your modem is past warranty, so you'll have to buy a new one anyway."
* Customer: "!*#$(*@#%!@&#$&*(!@#*$!@*^!@#$@" (Click.)