The Chad
Well-Known Member
Hello all,
I recently started a new job where I'm part of the computer diagnostic and repair group at a big box retail chain that isn't Best Buy or Circuit City, and we're supposed to try to sell these extended plans to everyone who buys something technological that could potentially fail. That is all fine and dandy (we're not commission so it's no real pressure).
I've noticed a lot of people who come in with cheap-o laptops that are just a couple months out of factory warranty and want us to look at them (not having purchased an extended warranty), and then balk at the $60 USD bench fee just to figure out what's wrong. "We bought it here, why can't you look at it?" is what I commonly hear. I politely tell them to go to hell, but I had someone the other day, when asked if he purchased the ESP, said "I never buy those things, do you?" Well, that's what I'm asking you guys. Some of you are technologically savvy, some not as much.
I wouldn't probably buy one on a desktop computer, since I'm smart enough to know how to replace practically every part on it. But on laptops, I'd probably seriously consider it, especially when there's "Accidental Damage" protection. I purchased AppleCare on my latest Macbook Pro simply because of how packed the stuff is in the case, and I don't want the hassle tearing it all apart if I had to.
So, the question for the masses. Do you purchase the extended service plans?
I recently started a new job where I'm part of the computer diagnostic and repair group at a big box retail chain that isn't Best Buy or Circuit City, and we're supposed to try to sell these extended plans to everyone who buys something technological that could potentially fail. That is all fine and dandy (we're not commission so it's no real pressure).
I've noticed a lot of people who come in with cheap-o laptops that are just a couple months out of factory warranty and want us to look at them (not having purchased an extended warranty), and then balk at the $60 USD bench fee just to figure out what's wrong. "We bought it here, why can't you look at it?" is what I commonly hear. I politely tell them to go to hell, but I had someone the other day, when asked if he purchased the ESP, said "I never buy those things, do you?" Well, that's what I'm asking you guys. Some of you are technologically savvy, some not as much.
I wouldn't probably buy one on a desktop computer, since I'm smart enough to know how to replace practically every part on it. But on laptops, I'd probably seriously consider it, especially when there's "Accidental Damage" protection. I purchased AppleCare on my latest Macbook Pro simply because of how packed the stuff is in the case, and I don't want the hassle tearing it all apart if I had to.
So, the question for the masses. Do you purchase the extended service plans?