Wow, just wow... Sprint has some shitty customer service.
Just spent 20 minutes on the phone with them regarding my forthcoming security deposit refund... and I don't mean on hold. I mean 20 minutes with a totally inept CSR, and most of that time he was so quiet while looking into my account that I had to inquire as to whether he was still on the line or not numerous times.
When I returned the Epic 4G the store refunded the price of the phone, some $300 odd dollars. They said my $250 security deposit had to be issued in the form of a check from the credit department, I said fair enough. I called back tonight since it's been a month to make sure they weren't withholding it for some reason.
The guy kept insisting Sprint still owes me $190 in addition to my $250 security deposit, and he couldn't tell me what that additional credit was for despite making me wait for so long. I think he was seriously about to issue me a check for $190 before my pestering finally forced him to put a note on the account preventing that.
Did I just screw myself out of $190 they didn't owe me? Probably not, guessing their accounting department or computer system would have caught the mistake. When has a big corporation sent people money that wasn't theirs?
At any rate, I remain seriously unimpressed Sprint.