Dealing with any automated call center that makes you input the account number and then makea you repeat it when you talk to an actual person.
Now, let's get down to the actual company that is irksome today. It is my local power company. Ahh, yes, a utility company that refuses to accept the possibility that the computer is giving them incorrect information. This problem starts back in September when a neighbor moved and someone fat fingered a keyboard.
I didn't notice this at first, but in October I got 2 bills for September. I paid them and then in November I got a bill and that is when I caught it. The bill seemed about right as far as price, but it was to soon after the previous bill. So I went back over my previous bills and payments, and discovered the dual bills. So I called into the power co. and started the process of sorting out this mess.
That was almost 2 weeks ago. On the very first call, I told them that they were giving me what amounted to a second bill, and that it probably had something to do with my neighbor moving. On the sixth set of calls (I call them and they call back) they finally admitted that this is what is happening and will have to sort it out.
What really irks me, is when going over the bills and what was paid/ is due, nothing ever lined up. For instance, there was a bill for about $110. The old neighbor paid $60 on the bill, while I paid it all, and they couldn't see where that happened until I supplied them with copies of the check. But even with seeing the evidence, they would dispute the payment. This resulted in my latest bill being over $400. That is an insane amount, even with the refrigerator problem I recently had. I would have to run the heat and air conditioner at the same time to do that.
So after getting them to admit it was an extra bill being sent to the wrong address, it will still take them 2 or 3 weeks to sort this out because I insisted on an audit of the account to make sure I am not paying extra. So my billing is paused until then.
Bureaucracies are terrible.