Eye-Q
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- Joined
- Feb 17, 2007
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- Hamburg, Autobahnland
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- Mazda MX-5 NB ringmeet fashion accessory
There are some dealers/repair shops which specialize in direct-to-consumer bikes, there is a bike service finder on the Canyon website as well. Velofix is the company in LA specifically named by Canyon, they even come to you instead of you having to bring the bike to a fixed location.
That said, I think it's not ideal to buy from a foreign direct-to-consumer brand, I wouldn't buy let's say an Orbea since they are based in Spain and there might be differences in handling disputes because they are from a different country. The thing is that the Grail has some special parts, for example said double decker bar and the accompanying cap on the steerer tube. If you manage to break one of those the delivery time can be longer than from a domestic company or for standard components which are mostly available off the shelf. Additionally, you can't customize anything at the time of ordering so if something doesn't fit, for example you want wider bars or a shorter/longer stem you're out of luck. With the Grail it's even more extreme since you can't just replace the bar with a different one.
I can only tell from the experience with the Grail: when I ordered it on April 10th 2020 the estimated delivery time was sometime around the end of July or the beginning of August IIRC, but I received it on May 29th so that was a pleasant surprise. When I cycled through Koblenz (their home base) last year I went to their factory outlet and tested some other bikes in anticipation of the bike leasing scheme at work which should have started in January, but up until now hasn't.
That said, I think it's not ideal to buy from a foreign direct-to-consumer brand, I wouldn't buy let's say an Orbea since they are based in Spain and there might be differences in handling disputes because they are from a different country. The thing is that the Grail has some special parts, for example said double decker bar and the accompanying cap on the steerer tube. If you manage to break one of those the delivery time can be longer than from a domestic company or for standard components which are mostly available off the shelf. Additionally, you can't customize anything at the time of ordering so if something doesn't fit, for example you want wider bars or a shorter/longer stem you're out of luck. With the Grail it's even more extreme since you can't just replace the bar with a different one.
I can only tell from the experience with the Grail: when I ordered it on April 10th 2020 the estimated delivery time was sometime around the end of July or the beginning of August IIRC, but I received it on May 29th so that was a pleasant surprise. When I cycled through Koblenz (their home base) last year I went to their factory outlet and tested some other bikes in anticipation of the bike leasing scheme at work which should have started in January, but up until now hasn't.
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