It's a legit method of addressing the issue. Just because you had a dealer that tried tried to use it to lowball you doesn't make it improper, etc.
By the way, in those forms you sign, there's a spot for addressing actual mileage because of odometer rollover, etc.
So the bottom line is that you haven't been done wrong, and Honda doesn't "owe" you anything because a particular dealer jerked you around.
Steve
Except that I asked HNA if the way that dealer delt with the original repair is consistent with HNA's policy/practice. They said it was.
This repair was due to manufacturer's defect (their fuck-up) and it was not resolved in the best way and has ended up costing me thousands of dollars. I don't care if the repair meets the letter of the law for minimal effort, it's not a satisfactory repair. If my car was out of warranty and
I made the decision to save a few bucks and go with a sticker that's fine, but I was not given a choice. They took the easy (cheap) way out and screwed me in the process. They have, for all intents and purposes, damaged my car to the point it cannot be sold for it's value had the repair been done properly.
If they had done a repair to the engine and failed to pack the bearings properly or put in a cheap timing belt that damaged the motor and thus reduced the value of the car I don't think you would be saying that, Steve. What HNA is saying is that this repair meets their
standards of customer care. Maybe if they threw on a cheap Chinese timing belt and 30,000 miles later the engine bends all the exhaust valves that's ok with you, but it's not with me. Combine that with the fact they
lied to me about the repair in the first place and I'm fuckin' steamed!
How do you reconcile that? I'd love to hear how doing half-assed repair work that
halves the value of the customer's property is ok with you; because with that attitude, I would never do business with you.
Oh, and it's not just the Ford dealer. Re-read my post, the very dealer that did the repair said the exact same thing, my car is only worth $5,000 at
any dealer. I've had one private-party sale fall apart when I disclosed the problem, so don't tell me this is isolated to the Ford dealer.