Not worth its own thread IMO but I got a rant.
So as many are aware I picked up a 15" MBP CTO from Apple couple of weeks ago (a few days after they came out actually). Now the machine is excellent in just about every way but after a few days of usage I noticed a discoloration spot on the monitor. No biggie drove out to the nearest Apple store and got one of the geniuses to look at it. So the dude checks it out tells me that since its so new they will give me a new machine. I'm thinking great, new laptop instead of just a screen swap who doesn't like that? So he tells me since its a CTO they will have to order a new one and then I will have to come and pick it up, that works fine for me so I agree and that I will get to keep my laptop until new one arrives.
Fast forward a week later, I get a call from the store they tell me that the process will take a couple of weeks and that I will be contacted by the Apple care folks. So fine they call me and tell me that I will have to send mine in before they send me the new one but that they will not ask me to send it till they get the new machine and its ready to ship. So I'm not all that happy about it but I have my up to date Time Machine back up and have other laptops so I was like OK. Shipped the laptop back to them Thursday (bad idea because of the weekend in the middle) and got a new one on Monday.
So I open the box boot up, look at the laptop, power it back off and pack it up. Reason being? They shipped the replacement with a stock glossy screen, mine was a high res anti-glare. So I call up the person I was dealing with leave her a voice mail. She calls back the next day very apologetic and says they will ship me a new one. For some reason they also switched the representatives that I was dealing with.
So I get an e-mail from the new rep who confirms my config, I confirm it. He sends me a return label for the wrong machine, I ship it the same evening and e-mail him saying the same. At this point I assumed that the replacement was already ordered (they have to build it in China before it's shipped) as this is obviously a mistake on Apple's part. So I get an email in the evening of the next day stating that they got a confirmation that they got the laptop (I'm thinking they got confirmation it was shipped not received since I dropped it off after the cut off due to having this job thing I tend to go to during the day
) and placed an order for the new one along with the order #. So I check the order, sure enough the damn thing was ordered evening of that day not the morning of the previous day. Of course it didn't get "built" until yesterday (Friday) and was shipped out today (Saturday) according to the FedEx tracking page it will come here on Wednesday (next week).
For those of you keeping score at home, at this point it has been over a week since I shipped my laptop out and if FedEx is accurate it will be nearly two weeks before I actually get a replacement.
Now here are the parts that piss me the fuck off:
1) It was a simple screen problem they could have ordered a new screen to the store and have me come in when they get the part, it would take under an hour to replace the damn thing...
2) If you are giving me a new fucking laptop why in the fuck do I need to ship my old one back first? What if I don't have a fucking backup drive (not everyone does) or the replacement machine has some kind of a problem with it? I've RMA'ed shit before and most places will just take some credit card to hold as a collateral in case you don't ship the old one back.
3) Why in the fuck did it have to be shipped to my house? The genius specifically asked me if I would prefer just calling Apple care and having them ship me shit directly or if I'd rather the store takes care of all of it. He asked me the same thing twice and both times I told him my preference was to get it shipped to store (thought maybe they'd have a Thunderbolt cable to transfer my shit in the store and I could also make sure it's fine right in front of them). Yet Apple decided to ship it to me...
4) Why the fuck did the fucking rep wait for me to fucking ship the fucking wrong laptop before fucking ordering the new fucking one? It wasn't my fucking mistake in giving them config, they didn't even fucking ask/confirm with me the first time before. I am honestly at the point where if anything else goes wrong I will simply ask for a refund and find me something else. I already beat SC2 anyway so don't really care about the power much