"Be The Match" Registered
- Apr 5, 2006
- Utah, Banana Republic
- 06 XTerra, '00 VFR800, '11 Multistrada, Yamaha R6
I sent a quote to a customer for a custom chair, and they paid us 2 weeks ago. The chair is in production, the leather has shipped, etc.
I just got word that I goofed on the quote and misspelled the customer's city name, so our system didn't recognize it as a valid city, so it didn't charge any sales tax.
Ugh...I'm so pissed. Since I get a lot of the more complicated, smaller jobs, one mistake like this can wipe out the entire profit on the job. This one was a low-profit job to begin with, and now it'll be a loss unless I can get back that tax.
As a customer is there any way one could get an email asking for more money because of this that wouldn't piss you off?
Just be honest and explain the error. I've had this happen to me in the past; people make mistakes, it isn't the end of the world. If possible, let them know the tax and then drop the price of the chair to your cost so you meet in the middle. Explain that you are not going to make any money and that you are sorry for the mistake, the vast majority of people will be fine with it.