I think I lost rental car roulette unequivocally. Both in rental experience and car selection.
My flight landed in Boston last Friday about 30 minutes early. Went straight to the rental car center and got there about 8 minutes after getting off the plane, pretty good if you're familiar with Logan Airport. The place was a zoo. Total pandemonium. Every agency counter had lines that looked like they would've taken at least 2 hours to get through. At this point I felt really happy about signing up for Budget's Fastbreak program since it lets me go to straight to the garage, find my name on a screen that tells me which car to go to, and peace out of there without dealing with any paperwork or lines. Anyways, I get to the Fastbreak area and my name is not there. I scratch my head, and wonder why. I've picked up cars early before from various airports, and I'm sure they don't put out keys exactly the second the reservation starts. Anyways find some guy who's name tag told me he was a supervisor and asked him where my car was. He told me I'd need to stand in line and didn't care at all that I had a Fastbreak membership. Luckily there was a 2nd hidden Budget counter in the garage area, but even there the line was 45 minutes long. I get in line, really pissed, and hear others complaining that their cars are also missing. Decided to call the corporate 800 number and see what they could do while I waited and the agent on the line first told me that I had to have Fastbreak on my account to use the service. About 10 minutes of explaining to him that I DID have Fastbreak later, he confirmed that and told me to go to the Fastbreak screens. That went nowhere. Finally got to the counter 45-50 minutes later and asked what the hell happened. The guy just ignored my question. Asked what could be done about the inconvenience? An upgrade? A discount? Something? And his reply was "I could give you a car." NO FUCKING SHIT YOU'RE GIVING ME A CAR, THAT'S WHAT I'M HERE FOR. Meanwhile, the screen behind his head is salting the wound by advertising the Fastbreak program as "skip the line, skip the wait choose your vehicle and go, sign up for Fastbreak today!" The guy hands me a contract and doesn't tell me anything else. I ask him what car I got and he says "Nissan Versa." Once again, I paid for a compact and am getting an economy car, but whatever, I've already run into fucked up rental car sizing and the guy has already been incredibly rude to me so I didn't want to waste time arguing and I've lost all the time advantage I had and then some. I go out into the parking lot and the car in my spot isn't a Versa. Its a Versa Note. Oh hell no. I'm I'm not putting up with this dumpster on wheels. I paid for a "Ford Focus or similar" and got something Fiesta sized. At least with a Versa sedan you can argue one way or the other, but the Note is tiny. I put my 2 pieces of carry-on in the back and this is what it looked like.
The suitcase on the left isn't even your standard carry-on roller bag - its a compact version designed to fit under the seat in front of you. Its TINY. And yet, between it and my backpack, essentially the whole truck is taken. Can't imagine how 2 full-size suitcases would've fit, which according to Budget's fleet guide, you can carry in a compact (compared to 1 full-size in an Economy car).
Not wanting to go back and waste another 45 minutes arguing with the useless agent inside, I decide to take the car and call the 800 number back to voice my dissatisfaction with everything that happened. They kept telling me that a Versa was a compact. I kept telling them that I had a Versa Note and that its not a "Ford Focus or similar." Didn't matter. They didn't care. They offered me a $20 coupon off my next rental because of my Fastbreak issues and the rude agent, but I told them that a coupon is worthless because I will never rent from Budget again. In the end I did get that $20 bumped off my rental. Though the guy said it will be processes 2-3 days after returning the car. We'll see if it actually is. Still, fuck that noise, not worth the headache. Also as it was mentioned in this thread, I need to rent standard sized (whatever that is in industry terms) or bigger since the rental industry seems to have their own definitions of what is what size. It would be like renting out a house and calling a walk-in closet a bedroom.
For reference, this a size comparison.
While there are some metrics where the Note is almost competitive with the Focus, its still a significantly smaller car.
Pictures of the shitbox in question
Then when I returned the car, that $2.25 fee for getting hotel reward points WAS STILL ON MY BILL, despite not being on the updated confirmation I got after removing the hotel rewards account number off the reservation. Went to argue that off (out of principle at this point) and should've asked about the other fees (like the convention center fee) but didn't.
The Nissan Versa Note and Budget Rent a Car both have a place reserved for them in the deepest pits of hell.