Ever since I posted a story from a reader about stoppages and other problems with his Glock 42, I’ve been inundated by complaints from other owners of the highly-anticipated pistol.
The original story involved barrel damage, which Glock said was caused by bad ammo, even though the owner said he only used factory rounds.
His local dealer agreed to pay for a new barrel, but that could take a long time.glock_42_ui4250201
“I spoke with a customer service person at Glock in Smyrna, Georgia and was informed that the barrel for the G42 is produced in Austria with a waiting period of 6 to 8 weeks before barrels are shipped, and that all barrel replacements must bear the stock number in which to coincide with the stock number for the gun,” the gun owner told me. “So the G42 that I purchased back in January means that I will not have my gun back until April 2014. I also called Glock in Austria and we’ll see if I get a call back or not. Not very good customer service.”
Other owners told me of stoppages and malfunctions regardless of the type of ammo they use. They’re pissed and frustrated. Some said even ball ammo will jam, stove-pipe and fail to feed.
Huh?
I decided it was time to hear Glock’s side.
I first tried to email the firm. Evidently, other folks are trying to get their questions answered too, as this pop-up jumped out when I went to their contact form: “We are currently receiving very high email volume through the Contact Us form. We are working to address all inquiries as fast as possible, and we appreciate your understanding in any delay you might experience.”
I called the firm’s technical services department and left a message, identifying myself as a journalist seeking answers about the G42.
Neither the email nor the phone call have produced a response from Glock.