The "Things that annoy me" thread
The "Things that annoy me" thread
I can't remember my security questions for my mortgage account. If I could write my own questions and answers instead of just force answers for the pre-determined security questions, I wouldn't forget. Every month I have to call and ask for the account to be unlocked because after two wrongs, you're locked out. Who thinks security needs to be this tight just so that prying eyes can't see my monthly payment and where it goes? It doesn't let you save payment info and there's nothing outside of the loan account number that's visible to allow somebody to steal my info. If somebody wants to get into my mortgage account and make a payment, be my guest. I'm back to writing checks after 6 months of this crap.
Here's the process to make a payment with US Bank(not my choice, it was sold a few times.)
Enter username and password. Answer security question. Click link to make a payment. Answer another security question. Punch in last 4 digits of social security number. Enter checking account number, enter again to confirm number, enter in bank routing number, enter again to confirm. Put in the name on the account. Type the amount you wish to pay and extra principal if you'd like. Click "confirm."
Now you're done and can print the confirmation number or just save the email the comes through a minute later.