If you haven't already purchased or ordered your
iPhone 4,
Consumer Reports says: Don't bother!
The must-have gadget of the season is flawed, say its engineers.
"Consumer Reports' engineers have just completed testing the iPhone 4, and have confirmed that there is a problem with its reception," wrote
Mike Gikas on the magazine's website.
According to their experts, the signal issue with the popular cellphone and app-tastic device could happen to all users, but would likely be more of an issue for left-handed ones.
"When your finger or hand touches a spot on the phone's lower left side ? an easy thing, especially for lefties ? the signal can significantly degrade," Gikas wrote, noting you can suffer dropped calls and "lose your connection altogether if you're in an area with a weak signal."
Consumer Reports made their determination after buying three
iPhone 4s at three different stores in the
New York area, then testing them in a controlled environment.
Using a radio frequency "isolation chamber" that keeps out random radio signals, their engineers connected the phones a device that "simulates carrier cell towers."
It used the same method to test other AT&T phones, including the
iPhone 3GS and the
Palm Pre. "None of those phones had the signal-loss problems of the iPhone 4," Gikas wrote.
The test results countered claims by
Apple, which stated in a letter last week that issues with signal strength and the "lower left corner" issue is the result of an error with the signal strength bars on the display, not the phone's antenna design.
"Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong," Apple stated in the letter. "Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength."
As a result, it claims, connection problems are the fault of the signal strength, not the phone.
Consumer Reports, however, disagrees.
"The tests also indicate that AT&T's network might not be the primary suspect in the iPhone 4's much-reported signal woes," Gikas wrote.
This is not to say there isn't a solution.
"Cover the antenna gap with a piece of duct tape or another thick, non-conductive material," Consumer Reports recommends. "It may not be pretty, but it works. We also expect that using a case would remedy the problem. We'll test a few cases this week and report back."
Consumer Reports suggests that if you are looking to purchase an iPhone, at this point you would likely be better off picking up the iPhone 3GS.