For my Family I have installed "Log me in" it saves me the trouble most of the time to having to drive over to fix a simple issue, granted they have to have it on and connected to the internet. But most of the time its fine.
One I had recently my dad has a setup in his office where he has a tape recorder and then he has his Secretary transcribe it. The Playback machine was dieing or what not, so finally switched to a digital recorder and everything. After a weird issue with his USB ports failing(8 years old lol) I installed an SD card into the recorder in case it died so he could still get the recordings off the SD card.
Well The program I had made him learn to get the recordings onto the network automatically opened to the internal memory and not the SD card, this program has a simple two boxes with arrows in the middle, (import/export)
Well he calls me and was getting pissed as he was hitting the arrows and his latest recordings were not going on the network, I asked him if he remembered that he now needed to click a simple dropbox and select "SD Card" he says "I forgot", told him its right above the box like a millimeter away on the screen in the program. He goes to the top of the program "file,tools..ect"
About 3 min of this, I was like let me call you back(On my phone at the mall) used the Log me in App, went onto his computer with in seconds selected SD card and when I called him back it was a "Ok its good I got it"
lol sigh..
Computer was shut off- Its not turning on
Walk over push power button, walk out.
While in firefox - Tell mom to Google "xxxxx"
She types google.com into the address bar
TV input was switched to the DVD Player, Mom comes to me saying tv was not working.
Tell her to try the inputs, calls me saying it still not working, I go their switch the inputs and walk away.
Long ago finally they learned, the Logitech TV remote we have has a "Help Button" so lets say the TV did not go on it will walk them though making sure things are on, constantly I had to do this my self as they did not want to click "help" on a remote lol
I dont hear sound - Speakers are off
I need you to reinstall skype
Me: What? Why it should be installed
Her: its not
I look it over, somehow the icon was deleted off the desktop, its W7 so it has that search thing but I have shown her 3 times now lol
One of my family friends who I fix computers for on the side
Emails and internet are not working
ME: Have you replaced that old flaky router?
Him : No
Me: you need to replace it
Him : it works sometimes
Me : so then sometimes you'll get internet and emails
This is not really a tech fail but a fail non the less
I worked at bestbuy for a bit in the computer section.
First Customer at 9am asks tons of questions, help them and answer every question in detail for about 15 min, 2 people are waiting patiently
She then asks me about a video game if I could help her and find it, I said "Sorry that is not my department, my expertise are in computers and this section" She blows up in my face saying that I did not help her and how horrible I am. I guess she wanted a personal escort to the game section and for me to get her someone. The people who were waiting had a shocked looked and the next one up, said "she was a total bitch eh" We both loled