Ordered a pizza online from a chain at 9:20. Got my email confirmation that it will be ready for pick-up at 9:40.
I get there at 9:35 and check in. "It'll be ready at 9:55". Wait, what? Whatever...not in a hurry, but fine.
9:55 comes around. "Your order's ready for Kia." I'm a white man, not very likely to be named Kia.
Me: "What's the order?"
Them: "A large veggie and 2 bottles or root beer."
It wasn't my order. I ask about the order for my name...they don't have a record for it.
They agree to take my order and give me a 15% discount after a manager comes out and verifies that my order confirmation does have their address on it and I was, in fact, in the right location.
When I re-explain my order, the manager is getting visibly upset at his confusion of my order. "I want the special pizza, but I only want the bacon on half, and on the other I want mushroom." He kept thinking that I wanted the mushroom on the side WITH the bacon, and then kept thinking I wanted another ingredient somewhere.
Finally, when my order's done, one of the guys shouts "order's ready!" loud enough to be heard through the whole restaurant even though I'm the only one in the place and sitting 6 ft away. They place my pizza on the counter, and they all go into the back room/area and never say "thank you" or "Sorry for he mix-up! Here's the number for customer service to make sure you don't get charged for the online order. Have a great night!"
And it's not like a "Kids these days!" thing as the manager was right around my own age, if not pushin' 40.
